Refund an eBay Order

To refund an eBay order, access the orders within Shopify.

The steps below must be done all at the same time for the eBay order in Shopify.  It is not possible to process a refund in Shopify after an eBay order has already been canceled in eBay or Shopify.

Choose More Actions → Cancel Order

Next, select Refund Payment

(do not select refund later, doing so will not process the refund to your customer)

Choose whether or not to Restock items

Select the Reason for Cancelation and whether or not to send a notification to the customer

Click Cancel order

Once cancel order is selected, the information will automatically update to the order on eBay and the refund will automatically process.